payments and Transections / FAQs

How do I pay by DHpay with rewards?

Usually, DHcoupons are sent out during promotional events. Information about the activities will be sent to your email account directly. Please check your email from DHgate and Messages Inbox regularly so as not to miss any DHcoupon.

Store coupon:

DHgate Store Coupons are classified into two sub-types: regular coupons and purchase-based coupons.

Regular Store Coupons

Regular coupons are offered directly by DHgate sellers and can be redeemed at the checkout for a certain order right away, just similar to the DHcoupons.

Purchase-Based Store Coupons

Purchase-based coupons, however, are offered only when your purchases reach a certain amount defined by the specific seller.

You could contact the seller to ask for the seller coupon details.

Manage your payment methods

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Please note that it may take up to 20 working days to reflect onto your card based on your preferred banking partner. If you need further assistance, please contact us at 800 73232 or through any of our social media channels and we will have one of our colleagues look into this to ensure that this has been processed.

How do I check out?

Once you have finished adding items to your shopping cart and are ready to complete your transaction, Select the 'Checkout' button in the cart area. Follow the steps by entering the requested details for your delivery and the payment details until you receive the order confirmation and the e-mail summary of your order.

There are NO hidden charges when you make a purchase on carrefouruae.com. The price you see on the product page is exactly what you pay. Delivery charges may vary depending on the type of item you shop. For further information about our delivery charges

What forms of payment do you accept?

You can purchase Falcon with any major credit card. For annual subscriptions, we can issue an invoice payable by bank transfer or check. Please contact us to arrange an invoice purchase. Monthly purchases must be paid for by credit card.

Protecting the data you trust to Falcon is our first priority. Falcon uses physical, procedural, and technical safeguards to preserve the integrity and security of your information. We regularly back up your data to prevent data loss and aid in recovery. Additionally, we host data in secure SSAE 16 / SOC1 certified data centers, implement firewalls and access restrictions on our servers to better protect your information, and work with third party security researchers to ensure our practices are secure.

You can make payments for Digital Product orders using the payment methods ShopeePay, Virtual Account, Indomaret, Alfamart, Credit Card, Credit Card Installments, SPayLater, and Shopee Partners. Learn more about ⚠️ Note:

Transactions will be subject to a handling fee of IDR 2,500 for Indomaret and Alfamart payment methods, and 1.5% for credit card payment methods.
To pay for Digital Products, you can use a BNI Bank Virtual Account, the limit per transaction is IDR 50,000,000.
The ShopeePay, Virtual Account, Indomaret and Alfamart payment methods can be used to purchase credit and data packages via the Shopee site.
To pay at ShopeePay offline merchants using a credit/debit card, select the ShopeePay menu on the main page of the Shopee application > select Pay > scan the QR code or Barcode > enter the payment amount > select Continue > select the credit/debit card you want to use > Select > select Pay Now > enter your ShopeePay PIN > enter the CVV code > select Pay > enter the Verification Code (OTP) .

Payment using a credit/debit card is only valid for users who have verified their ShopeePay account identity.
You will be charged a 2% fee when making payments using a credit/debit card.
You will be charged IDR 1,000 to register the card, but it will be refunded within 5 (five) working days.
Refunds for payments using a credit card will be returned to your credit card limit.
Refunds for payments using a debit card will be returned to your debit card balance.
Payment using credit/debit cards is only valid on cards that have the Visa/Mastercard logo.

What payment options do you accept?

We accept the following payment methods: credit cards (Visa and MasterCard), PayPal and Cash on Delivery.

Credit cards: we accept payments made using Visa and MasterCard.
To pay using your credit card, after accepting the Terms and Conditions, you will be redirected to our secured payment gateway page. You will need your card number, expiry date, and the three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to your bank's page for entering the online 3D secure password according to the terms of your bank. Please wait till the page comes back to the order confirmation.

Debit cards: We accept payments made using Visa and MasterCard.
To pay using your debit card, after accepting the Terms and Conditions, you will be redirected to our secured payment gateway page. You will need your card number, expiry date, and the three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to your bank's page for entering the online 3D secure password according to the terms of your bank. Please wait till the page comes back to the order confirmation.

Cash on Delivery:
If you are not comfortable making an online payment on carrefouruae.com, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of your order to your doorstep, without requiring you to make any advance payment online. The maximum order value for Cash on Delivery (COD) payment is 2500 AED. It is strictly a cash-only payment method. Foreign currency cannot be used to make a COD payment.

How do I get a receipt?

ou will receive by email the order confirmation that summarizes your order and the payment details. When your shopping is delivered, you will be given a detailed delivery note of your received order by the driver.

How do I pay online with my points?

During the checkout, you can enter the amount that you want to redeem in MyCLUB discount field. The existing/selected amount will be automatically redeemed at checkout and the total bill will reflect the adjustment. A minimum of 25.00 AED/250 points can be redeemed.

Can I make full payment with points?

Yes, you can make full payment, based on the available points.

For any failed or unsuccessful transaction, there is no refund process to go through. The amount will automatically be reversed into your bank account within the next working day.

How do I pay by Credit Card?

• Payment by American Express may be processed in RMB rather than USD by your local bank or credit card company, possibly resulting in a currency exchange service charge. Please contact your local bank or credit card company for specific details.

• When you place orders on DHgate by credit card, you just need to pay for the order amount. If you are charged extra payment except for the order amount, we suggest you contact your card bank to check it as it should the bank charge. Some banks or credit card companies charge a Foreign Transaction Fee, also known as an International Service Assessment Fee or cross border transaction fee, for purchases made through sellers located outside of your country. As DHgate is a China company, some banks apply this fee to purchases made by customers. Other banks use independent third party credit card processing companies that charge this fee.

• Using a Corporate Card

DHgate accepts payments using corporate cards from our VIP buyers only. If you are not a VIP buyer, please pay using your credit card.

• Verified by Visa & MasterCard SecureCode

DHgate supports cards using Verified by Visa and MasterCard SecureCode programs. In these cases, you will be asked to enter your Verified by Visa or MasterCard SecureCode password as part of the payment completion process.

• Pre-paid/Gift Card Payment Restrictions

If you are using a Visa, MasterCard Pre-paid credit/gift card, please note the following restrictions:

1. Pre-paid gift card payments cannot be combined with credit card payments on a single order

2. Some banks may require you to first register pre-paid gift cards with your name and billing address by calling the number on the back of the card.

• PIN-less Debit Transactions

When paying by debit card, we may process your payment as a PIN-less debit transaction. Although your transaction will be processed like a PIN-debit transaction, you won't have to enter your Identification Number (PIN) when using your debit card. When proceeding through checkout, you'll simply need to select the option to pay with an existing debit card or enter a new debit card on the payments selection page. If the debit card is eligible to be processed as a PIN-less debit transaction, we'll do the rest. Note: PIN-less debit does not apply to reloadable gift cards that have the word "debit" written on them.

Your financial institution may charge you a fee for payments we process as a PIN-less debit transaction. If you have any questions regarding the terms and conditions of your debit card, contact your financial institution using the telephone number found on the back of your card.

Once your order is paid, we will send a request to your bank to charge your account. Since your financial institution knows what your available financial account balance is at the time of each PIN-less debit transaction, they may decline a transaction if you have an insufficient balance available to complete your purchase.

If you typically receive rewards when making purchases using your debit card, please review your financial institution's policy on rewards issuance to determine whether you receive rewards for PIN-less debit transactions. If you have questions about earning rewards, contact your bank using the telephone number found on the back of your card.

Please note that you may see the Visa or MasterCard logo next to your card number to help.

Installments for Brazilian Buyer

Installments in Brazil, Mexico, and some other countries are supported on Dhgate.com. After selecting credit card payment, customers can choose the number of installments, and click on the Pay Now button to complete payments according to normal credit card payment procedures.

payments and Transections

payments and Transections - FAQs