shipping & delivery / FAQs

Which is the best shipping company?

You can choose the most convenient shipping method for you according to your requirement. In general, most sellers offer free ePacket shipping for packages under 2kg, while still providing a fairly satisfactory delivery time. You can choose a method which is the most convenient for you when you place the order.

How do I change my shipping address?

You can change your delivery address before the package is shipped. However, the country of delivery remains unchangeable.

1. Find the order under "Awaiting payment" or "Awaiting shipment"

2. Click on the product name of the order

4. Click on "Edit" next to the current delivery address

5. After the change, notify your seller by Message to validate the address change. How to contact seller.

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What happens if my product arrives damaged?

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Store pickup

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What are your shipping & handling charges?

Our handling fee is a flat rate of $20. The shipping costs vary depending on your location and the items you've purchased. For an exact shipping cost estimate, please proceed through the checkout process and enter your items and address.

If you see the message “This product is not supported by the selected shipping service” or “Shipping service is not available. Click for more info” during checkout, it is possible that the delivery address you entered is incomplete or the delivery area is outside the reach of the delivery service.

To overcome this problem, please make sure you have entered the delivery address completely and correctly. If you use the GrabExpress/GoSend delivery service, make sure you have set the coordinates of your address.

Select Shipping Address on the Checkout page > Select the address you want to change > Change the shipping address information used.

At this time you cannot schedule a specific order delivery date and time. However, you can choose "Delivery any time" or "Delivery during office hours" if the type of delivery service selected is not Instant. Please select a delivery time on the Shipping Options page before Checkout.

Before the order arrives, make sure you can receive the order or have a relative who can act as a recipient when the order arrives at the delivery address. You can check the delivery status of your order via the Sent menu on the My tab .

If you are not at the delivery address, there are several possibilities:

According to delivery service policy, the courier will return the order to the delivery address at a later time.
The order will be stored at the nearest delivery service location for you to pick up. If the package is not collected and the time limit has passed, the package will be returned to the Seller.

Changing to shipping or store pickup

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Please contact us on this page www.xyz.com or contact-us, or reach our customer service on 800-732-32 within the same day. We'll be happy to serve you.

Can I be delivered urgently?

No, but this service will be introduced to you soon so as to satisfy all your needs.

At what time can I be delivered?

For Electronics & non food items, the delivery time will depend on the delivery provider. You will be contacted by the concerned team to arrange the best suitable timing for you.

Shipping rates vary according to the total value of your order: COD handling rate is worth 5 AED. Delivery of Electronics & other non-food items is FREE OF CHARGE if your order value exceeds 150 AED On Standard Delivery.
Delivery of Electronics & Other Appliances is 5 AED if your order value is below 150 AED.

NOW delivery

Get your essentials delivered in as little as 60 minutes.

All our NOW orders require a minimum spend of AED 30

Dynamic delivery fees:
Our NOW delivery fees are charged based on your location.

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How do I track my order?

You can track your orders by clicking on the order tracking reference in the 'My Order' section in 'My Account' page. You will be directed to our delivery provider on the tracking page of your order.

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Do you have a 24 hour delivery service?

No, we do not have a 24 Hour delivery service. We deliver 6 days a week (We do not deliver on Sunday).

How to search for items on Bigkart

You can use the search button at the top of your Temu app or Temu.com to look for items.

Describe what you're looking for in the search bar to start your search. For example: 'party dress,' or 'white denim shorts.' Please use multiple descriptive terms to narrow down the results. For example, using 'little black dress' as a search term will generally produce more curated results compared to using just 'dress.'

Search results are ordered by how relevant the items are to your search. You can use the 'Sort by' option to reorder your search results based on your preference.

For searches that you would like to track on desktop, you can click the orange 'Save' button to get notified when new items that fit your search are posted.

How to purchase an item on BGkt

When you shop on Temu, if you have any questions about an item, please feel free to message us anytime.

Rest assured that you can shop confidently with Temu's return and refund policy and Temu Purchase Protection Program.

Almost all items you bought on Temu are eligible for return and refund within 90 days if you are not satisfied with them, with just a few exceptions:

- Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
- Items specifically labeled as non-returnable.
- Some free gifts.

In addition, under the Temu Purchase Protection Program, we offer full refunds for any item(s) that do not arrive, arrive damaged or are not as described.

Once you click checkout and complete your payment, congratulations! You've just made a purchase on Temu. We will send you an email confirming the items in your order. You can also view your order information by going to 'Your orders' on your account page from the Temu app or Temu.com.

You may learn more about our policies here:

When to ship my order?

The seller is the supplier and direct shipper of your order. Once the order is placed, a supply and preparation time is needed before the package can be shipped. In general, the package must be shipped before the estimated shipping time, which can be viewed on the order detail page. Otherwise you can cancel the order directly on a PC computer. To know the expected shipping date, you can contact the seller directly by Message from the order concerned.

There are two key factors that will decide when you will receive your items.

1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume.

2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can cli for more detail about the delivery time.

Also, delivery may be delayed for holidays or natural accidents. If you want to communicate with the seller about shipping and service details, you can contact seller by clicking "Online Chat" or "Message Seller" in the Seller Information area.

You can go to "My DHgate" and then click on the "Awaiting Shipment" link. After you click on the "Awaiting Shipment" link, you will see the orders waiting for dispatch. Postponed shipment applies to orders marked with the icon as showed below:

2. You can choose to decline the proposal if you can’t accept it. In this case, the original shipment deadline will not change. But please note that if the seller fails to ship out the goods by the original deadline, the order will be automatically cancelled and a full refund will be made to you.

If the package is not dispatched before the expected shipping time, you can contact the seller to find out if dispatch is imminent. If he does not answer you, or you don't need the order any more, you can directly cancel the order by following the procedure below:

1. Click on this link and login.

2. Click Request Refund to the right of the order. Please refer here to get more details on how to do.

3. Choose the reason for cancellation and submit.

shipping & delivery

shipping & delivery - FAQs

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