Reward Points and Coupons Codes / FAQs

How do I check my Reward points balance?

You can see your Shopee Coin balance on the Shopee application homepage.

To view the complete history of Coin earnings and expenses, you can access the Shopee Coin Rewards page .

To access the Shopee Coin Rewards page , select your Coin balance from the Shopee application homepage > Select your balance again > View details.

Additionally, you can check the expiration date of your Coins on the Coin Rewards page. Your Shopee Coins will expire at the end of the third month since the Coins were obtained. The month in which Coins are earned is counted as the first month.

For example, Coins earned during January 2021 will expire on March 31, 2021.

To check when your Shopee Coins expire, check the expiration date of your Shopee Coins regularly.

What is Daily Coin Reward?

Daily Coin Reward is an activity for Customers to get Coins just by going to the Coin Reward page on the Shopee Application.

You can access the Coin Reward page by selecting your Coin balance from the main page of the Shopee Application.

Select Check-in today to get 1 coin (Get more Shopee Coins if you check-in for 7 consecutive days).

Shopee Coins obtained through Shopee Coin Rewards still have an expiry date in accordance with the applicable Shopee Coin provisions.
Starting September 5 2018, Shopee coins will expire at the end of the 3rd month since Shopee Coins were credited to your account.
For example, coins received any time in January 2021 will expire on March 31, 2021.

If you buy From BFKT Coins and then your order is cancelled, the BGKT coins will be returned.

Please note that if you use coins in an order and then request a refund, the refund will take priority over the return of coins (maximum of the number of coins used).

After that, if there is any remaining refund, it will be returned via ShopeePay balance, credit card, or Voucher code (for purchasing plane tickets according to the airline used), depending on the payment method you choose.

⚠️Note

The coins you get are a prorated amount of the refund you receive.
Refunds for airline tickets will be given approximately 90 working days after your refund application is received and approved by the airline.

What is a Coupon code?

Voucher codes, commonly known as promo codes, are a series of letters and numbers that you can use to get discounts on various Shopee transactions. However, Shopee Sellers or Partners sometimes share Voucher codes via various platforms outside the Shopee application. To use a Voucher code , you must copy the code and enter it when completing the transaction. ⚠️ Note Voucher Codes can be used for online and/or offline transactions , depending on the applicable Terms and Conditions.

Terms and Conditions for Digital Product Vouchers :

All promo codes can only be used 1 (one) time for each transaction.
All promo codes can only be used to checkout via the Android/iOS application.
The promo code listed on the collection banner is only valid for products in that collection, unless Shopee states otherwise.
Promo code is valid for 1 (one) checkout per user per promotional period via the Android/iOS Shopee application. If Shopee detects that 1 (one) user has several active accounts, then all transactions carried out by several active accounts will be considered carried out by 1 (one) user.
Shopee has the right to cancel transactions, freeze accounts, or cancel promotional benefits if fraud is found regarding the applicable terms & conditions.
These T&C can be changed at any time by Shopee in accordance with Shopee's Terms of Service.

To find out the complete conditions for using each promo code on Shopee, please refer to the promo code page. If you have fulfilled the applicable Terms & Conditions but cannot use the Voucher, please contact Shopee Customer Service for further assistance.

How can I use BGKT points in store?

Yes, you can. During checkout, open Carrefour application on your phone and enter the amount that you want to redeem. After scanning the code, your points will be redeemed as cash discount. You can also ask the cashier to redeem the defined cash amount for you. A minimum of 25.00 AED/250 points can be redeemed.

How do I use the Voucher code?

Invalid voucher. Make sure the Voucher code you enter is correct.
Voucher Codes do not apply to products in the shopping cart, payment or delivery options selected, telephone numbers used and do not meet minimum purchase requirements. Make sure you comply with the Terms & Conditions that apply to the voucher.
Voucher Codes are only valid for certain Users (Example: Vouchers for new Users are not valid for existing Users).
Vouchers are only valid for Credit, Bills & Entertainment categories . Please use the Voucher code to purchase Digital Products.
Voucher Codes have just been used on unresolved or canceled transactions. You can try again 15 minutes later to be able to use the Voucher. Learn more about Voucher return conditions for canceled orders .
Voucher code has been used on completed transactions. Please check your order.
Voucher code validity period has expired.
The maximum voucher quota has been met.
If the Voucher code cannot be used, it is possible that your account is being restricted by Shopee. Learn more about account restrictions .
Voucher code has been claimed before. If you have already claimed a Voucher, but have not yet used it, please visit the My Vouchers page .

Voucher codes can be reused under certain conditions. Learn more about refundable Vouchers .

⚠️Note :

If the Voucher cannot be selected, it means the items in your basket do not meet the Terms & Conditions.
Vouchers given by Shopee, obtained from the Daily Prize, and/or purchased from the Shopee Coin Reward page will automatically be included in My Vouchers.
Each Voucher that has been saved has different Terms & Conditions that must be followed.

Reward Points and Coupons Codes

Reward Points and Coupons Codes - FAQs