sales and orders / FAQs

I ordered the wrong product. What should I do?

We would consider accepting the return of the merchandise, subject to an 20% restocking fee plus any shipping and handling fees. The customer is liable for shipping costs for both the returned product and the new replacement product, both to and from our facility. All returns require prior authorisation from us and must be mailed back to us within seven business days of receiving the goods. Products must be returned in the same or equivalent packing (i.e., cold and insulated) in which they were shipped (i.e., cold and insulated). Once we get the item, we will ship out the replacement item.

How do I cancel my order?

If you must cancel your order, please call (871) 406-7509 Please note that we attempt to process and dispatch orders the same day (if received before 1pm PST), and once your product has shipped, our return policy will apply.

We would consider accepting the return of the merchandise, subject to an 20% restocking fee plus any shipping and handling fees. The customer is liable for shipping costs for both the returned product and the new replacement product, both to and from our facility. All returns require prior authorisation from us and must be mailed back to us within seven business days of receiving the goods. Products must be returned in the same or equivalent packing (i.e., cold and insulated) in which they were shipped (i.e., cold and insulated). Once we get the item, we will ship out the replacement item.

Do you accept purchase orders?

Yes. Please include your purchase order number at online checkout, or clearly label it on a faxed or emailed purchase order. Please give the relevant email or mailing address for your accounts payable department so that the invoice can be sent to the appropriate location.

We would consider accepting the return of the merchandise, subject to an 20% restocking fee plus any shipping and handling fees. The customer is liable for shipping costs for both the returned product and the new replacement product, both to and from our facility. All returns require prior authorisation from us and must be mailed back to us within seven business days of receiving the goods. Products must be returned in the same or equivalent packing (i.e., cold and insulated) in which they were shipped (i.e., cold and insulated). Once we get the item, we will ship out the replacement item.

Do you allow viewing the order history?

Yes, you can see and manage your order history from the orders page that we have and keep your details personal.

If you’ve already clicked check out, then you’ll need to wait for the confirmation call before changing the order. We recommend deciding beforehand to avoid further hassles.

How do I track my orders?

You can easily track all your currently placed orders with the ID number that we provided you. Please remember not to share the ID with any untrusted contact.

You can palace personalize the notification option as you want to, and we’ll keep you updated accordingly about your orders and everything.

How do I know my order placement is confirmed?

We’ll send an OTP (one time password) to verify and confirm the order, and you’ll be notified via your preferred notification method.

You can palace personalize the notification option as you want to, and we’ll keep you updated accordingly about your orders and everything.

Yes, you can see and manage your order history from the orders page that we have and keep your details personal.

Will I be charged sales tax?

As of May 2016, state and local sales tax will be applied to fees charged to customers with a billing address in the State of New York.

he free version of Falcon is available for teams of up to 15 people. Our Falcon Premium plans of 15 or fewer qualify for a small team discount. As your team grows to 20 users or more and gets more value out of Falcon, you'll get closer to our standard monthly price per seat. The price of a paid Falcon plan is tiered, starting in groups of 5 and 10 users, based on the number of people you have in your Team or Organization.

How long will my order take to arrive?

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Check your order status

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Cancel or make changes to an order

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How to view order history?

Marketplace Orders:

Select View Order History in My Orders via the My tab in the Shopee application > view Completed , Canceled or Returned orders .

Digital Product Orders:

Select Order History in Credit, Bills & Tickets via the My tab in the Shopee application > view orders Completed , Canceled or Returned .

Lost or Delayed orders

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See your purchase history

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Damaged, defective or incorrect items

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All orders are shipped from our warehouse within 48 hours upon reception of your order and upon stock availability. On Demand items are ordered from suppliers once you place your request online and are delivered upon stock availability with the brand/supplier.

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We've built in discounts at each tier for teams smaller than 15 members. We also offer two months for free in exchange for an annual subscription.

What if I receive the wrong item?

Please contact us on this page www.carrefouruae.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.

Not to worry, it’s okay to change your mind! To cancel your order, please open the MAF Carrefour App, then choose the order you’d like to cancel followed by ‘View Order Details’ and then choose the ‘Cancel Shipment’ option. Thereafter, you will get a confirmation message that the order has been cancelled. We only charge your card once your order has been dispatched therefore, if you’ve received a message from your bank, kindly note that this is only an authorised amount and will be released once your order is cancelled. This may take up to 20 working days to reflect onto your card based on your preferred banking partner. For step by step details on how to cancel your order, please visit:

sales and orders

sales and orders - FAQs

We've built in discounts at each tier for teams smaller than 15 members. We also offer two months for free in exchange for an annual subscription.